Frequently asked Questions:
Do you offer payment plans?
We do not offer payment plans. We do accept CareCredit at our office, which offers convenient payment options. Please visit our Payment Options page for more information or to apply.
Do you see exotic pets?
We do see exotic pets ranging from birds, pot belly pigs, reptiles, ferrets, rabbits, and other small mammals. We do not treat amphibians or fish.
Do you go by appointments only?
We do go by appointments only to minimize your wait time. An appointment is typically 20 minutes in duration. This allows the doctor ample time to perform an exam and answer any questions.
What is your policy for prescription medications?
We do require a 24-hour notice for any prescription refill. If you are requesting a refill from an online pharmacy different from our online pharmacy, Vets First Choice, we require you to pick up a hand written prescription that you can mail. We have you sign a waiver because manufacturer’s do not provide guarantees on their products when you buy from outside sources, as they cannot guarantee the quality of the product since it was not directly purchased from them.
Why does my dog need a heartworm test if they are on heartworm prevention?
We follow the American Heartworm Society recommendations for yearly heartworm prevention and testing. No medication is 100% effective and drug failure can occur. We use the IDEXX 4DX Plus™ heartworm test which also screens for exposure to tick-borne diseases such as Lyme, Anaplasmosis, and Ehrlichia.